Customer Operations Specialist

You are the point of contact for the customer – responding to requests, solving issues and ensuring a great customer experience.

- Managing the entire sales order process operations for EMEA region : handling the entire cycle including organizing transport and logistical aspects, liaising between different departments, service providers and providing on-time information to customer

- Ensuring that all the movements from the Production and Storage sites are made with correct documentation and declarations, particularly for hazardous goods

- Liasing with Sales, Product marketing and Supply Chain departments to align on terms and conditions, product availability, prices, credit limits, payment terms etc.

- Processing customer complaints and collaborating with responsible departments (logistics, quality etc.)

- Processing documentation requests (questionnaires, certifications, technical product information;) after sales

You work in close collaboration with the Commercial Sales team, as well as with other internal and external stakeholders in the supply chain. You report to the Supply Chain Manager.

Wat wij van jou vragen:

You have experience in Customer Service with a strong background of Logistics.

You have a Bachelor Degree in Business Administration/Logistics/Sales/Marketing

- A professional and friendly provider of services for the customers, someone with great listening skills, a problem-solving attitude and the ability to adapt in an international, multicultural environment.

- Excellent and efficient communicator

- A structured way of working, keeping track of multiple orders in different stages, keeping all stakeholders in the loop, anticipating on issues that might arise.

- Hands -on, result driven, customer focused, and with competencies in prioritisation, attention to details, managing deadlines and planning;

- Someone who meticulously maintains records to comply with internal and external procedures and policies.

- Fluency in English. Any other language is an asset.

- A higher education degree and IT literacy (Office, SAP).

- A can-do attitude is an important asset to take up additional responsibilities and to develop your skills.

Wat wij jou bieden:

- Permanent contract

- International and multicultural environment

- Possibility of homework after the trainingperiod (2 days/week)