You are in charge of the preparation, follow-up of the delivery flow of the orders with agreed partners and you coordinate that correct shipping documents are issued to the customer.
This means you take into account customer needs, agreed lead times, contractual and legal requirements.
You keep the customer and Sales Responsible informed about the status of pending orders, shipments and delivery details.
You take care of the shipment, delivery any booking of the incoming goods.
You are the team leader of a number of Shipping & Documentation specialists.
For your team members, you:
Organize the workload in an efficient way & ensure good quality of the work performed
Implement tools and processes in order to overcome issues and bottlenecks
Respond to their questions & coach them in finding solutions,
Are in charge of the yearly performance management process,
Take an active part in the recruitment of new colleagues
You manage all contacts in a timely and professional manner as you are responsible for the administration and follow-up of the entire shipping and documentation process in accordance with JSOX and ISO quality requirements.
You have at least 5 years of experience in a customer service environment of which minimum 2 years as a team leader
You are an experienced user of SAP and Excel
You are accurate and precise in administration
You are customer oriented and have a commercial attitude
You have strong communication skills and you speak and write fluently English. Knowledge of Dutch and/or French is desirable.
You have the ability to work with stress and deadlines
You are flexible and adaptable
You are a problem solver with process-oriented approach
You are pro-active and initiative taking
You are a true team player with a positive attitude, open minded and willing to learn and grow.
An inspiring and challenging job with responsibility and space for autonomy in an international, dynamic and fast-growing environment.
You have the opportunity to grow and learn in a team of enthusiastic colleagues.
A contract for indefinite period with an attractive salary.