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Third Level Support Engineer (m/v)

As a Third Level Support Engineer you will offer technical support to worldwide customers (operators & integrators) in order to validate solutions and win projects:

  • You will play a key role for problem reproduction and resolution interacting with R&D, and will be responsible for pre-validating new features before demonstrating them to the customers
  • you will be the direct point of contact for customer questions and issues reported for our devices and will assist them towards a full solution
  • Deliver and coordinate the support for the products to the sales channels worldwide through the Extranet, be the interface between all external and internal parties
  • Deliver support in order to resolve escalated problem from all channels
  • Assist in pre-sales consultancy tasks, check and test network designs for new and existing projects
  • Determine problem causes (hard- and software), work jointly with all involved departments (R&D, Production, Sales channels, affiliates,…) towards resolution
  • Determine, analyse and describe problems
  • Stay abreast of latest technical developments of competitors

Wat wij van jou vragen:

  • Bachelor or Master in Electronics or equivalent through experience
  • Minimum 3 years of experience in data/voice communications environments
  • Fluent in English (both verbal & written knowledge). Any other language is an asset
  • You are stress resistant and flexible
  • Good presentation and communication skills
  • Ability to work in an international environment with cross-functional teams
  • You have a passion for network environments based on (vrf) routing & (vlan) switching which are making use of a variety of protocols like Ethernet, EFM, PPPoE, MLP, GRE, L2TP & IPsec tunnel
  • You 're experienced in TCP/UDP IP networking & troubleshooting
  • You know how to work with Quality of Service implementations for L2 and/or L3 networks
  • You are familiar to network inspection tools (e.g. wireshark) for detailed inspection of network traffic
  • Any industry standard network certification or similar through experience (i.e. Cisco, Juniper, Alcatel-Lucent/Nokia).

Wat wij jou bieden:

  • A very interesting and varied job in a multicultural and international working environment
  • An openended employment
  • Competitive salary with additional legal benefits, such as a company car, meal vouchers and group and hospitalization insurance
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Actief Interim Leuven
Diestsestraat 212-214
3000  Leuven

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