Technical Team Leader
As a Technical Team Leader, you will join our team working inside the EU Institutions offices in Brussels.
- Daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organization definition;
- Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service;
- Activities tracking against the plan, provide regular and accurate reports;
- Proactive in interaction with hierarchy;
- Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances;
- Managing the change control procedure;
- Providing effective leadership for the operational team, acting as a positive role and behavioural model at all times.
- Ensure all tasks are carried out in line with the needs, wishes and preferences of the client.
Wat wij van jou vragen:
In order to be an excellent applicant, it is crucial you have the following:
- At least 5 years’ experience in a similar managerial role
- Fluent in English and French
- Certified in ITIL V4 Foundation
Wat wij jou bieden:
For this position, you will be rewarded with:
- Competitive compensation packages
- Continuous learning (with the most modern methods - unlimited access to Udemy for Business) and fast career growth
- Interesting and challenging tasks within large-scale projects
- An international dynamic within a fast-paced working environment
- The opportunity to work in a diverse environment with talented colleagues
Apply now so Maryam, Sylvianne or Marcus can assist you with the recruitment process!