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Network Engineer

A company dedicated to service providers and enterprise is looking for someone to provide technical support to worldwide customers (operators & integrators) in order to validate solutions and win projects. This company provides value to their customers with advanced technology solutions that support their business economics and adapt to the transformations they face.

  • You will play a key role for problem reproduction and resolution interacting with R&D
  • You will be responsible for pre-validating new features before demonstrating them to the customers.
  • You will be the direct point of contact for customer questions and issues reported for the devices and will assist them towards a full solution.
  • Deliver and coordinate the support for products to the sales channels worldwide through the CRM tool
  • Deliver support in order to resolve escalated problems from all channels.
  • Assist in pre-sales consultancy tasks, check and test network designs for new and existing projects.
  • Determine problem causes (hardware and software), work jointly with all involved departments (R&D, Production, Sales channels, affiliates, etc.) towards resolution.
  • Determine, analyze and describe problems.
  • Represent the company as a product and technology specialist, in order to meet customer expectations.

Wat wij van jou vragen:

  • Bachelor or Master in Electronics or Computer Sciences
  • A few years of experience in telecom/enterprise environments
  • A passion for network environments based on routing & switching
  • A solid knowledge of voice environment and protocols (ISDN, VoIP, SIP, SBC, etc.), using VoIP phones and Voice emulator, as well as voice debugging methodologies
  • Familiar with network inspection tools
  • Familiarity with public clouds (Azure, AWS, GCP), cloud management, and data centers
  • Fluent in English (both verbal & written).
  • Ability to travel
  • Stress resistant
  • Good presentation and communication skills

Wat wij jou bieden:

  • Permanent position in a growing high-tech company, in an international environment
  • Attractive salary
  • Flexible work: mix on site- 2 days/ remote- 3 days
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Actief Interim Leuven
Diestsestraat 212-214
3000  Leuven

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