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Customer Service Representative (m/f)

For a company in Mechelen we are looking for an enthousiastic Customer Service Representative (m/f).

Responsible for the follow-up and execution of customer orders and ensures that correct products and quantities are supplied on time to our customers. This requires multiple contacts with customers and supplying sites and with a network of supply chain partners and carriers around the world.

  • Be in charge of order processing from receipt of the orders until invoicing to the final customer, taking into account customer needs, agreed lead times, contractual and legal requirements.
  • Organize delivery of the orders with agreed partners and coordinate that correct shipping documents are issued to the customer.
  • Be the central point of contact to the customer to keep them informed about the status of pending orders and delivery details.
  • Drive problem solving and contribute to continuous improvement of the operational customer service processes.
  • Document customer requirements to ensure effective back-up can be done and perform back-up for the colleagues in the Customer Service Team.
  • Deploys new working practices into daily work in order to improve effectiveness of customer service function.
  • Works as part of the customer services team in seeking ways to improve service to customers. 
  • Liases with Customer Services Supervisor on developing new processes and procedures. 
  • Manages all contact in a timely and professional manner.

Wat wij van jou vragen:

You are a dynamic and enthusiastic colleague who can evolve in a fast growing business environment.

  • True Team Player
  • Customer oriented
  • Pro-active, takes initiative
  • Problem solver
  • Flexible and adaptable
  • Ability to work with stress and deadlines
  • Process oriented approach
  • Strong communicator extern (customer) as intern (sales/supply chain/…)
  • Languages: Fluent in French, English and Dutch 
  • Computer skills: MS Office, experience with SAP is an asset

Wat wij jou bieden:

We offer a varied and challenging job in a pleasant company with a nice salary package.

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Actief Interim Leuven
Bondgenotenlaan 141
3000  Leuven

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