Customer Service Representative (m/f)
For a company in Mechelen we are looking for an enthousiastic Customer Service Representative (m/f).
Responsible for the follow-up and execution of customer orders and ensures that correct products and quantities are supplied on time to our customers. This requires multiple contacts with customers and supplying sites and with a network of supply chain partners and carriers around the world.
- Be in charge of order processing from receipt of the orders until invoicing to the final customer, taking into account customer needs, agreed lead times, contractual and legal requirements.
- Organize delivery of the orders with agreed partners and coordinate that correct shipping documents are issued to the customer.
- Be the central point of contact to the customer to keep them informed about the status of pending orders and delivery details.
- Drive problem solving and contribute to continuous improvement of the operational customer service processes.
- Document customer requirements to ensure effective back-up can be done and perform back-up for the colleagues in the Customer Service Team.
- Deploys new working practices into daily work in order to improve effectiveness of customer service function.
- Works as part of the customer services team in seeking ways to improve service to customers.
- Liases with Customer Services Supervisor on developing new processes and procedures.
- Manages all contact in a timely and professional manner.
Wat wij van jou vragen:
You are a dynamic and enthusiastic colleague who can evolve in a fast growing business environment.
- True Team Player
- Customer oriented
- Pro-active, takes initiative
- Problem solver
- Flexible and adaptable
- Ability to work with stress and deadlines
- Process oriented approach
- Strong communicator extern (customer) as intern (sales/supply chain/…)
- Languages: Fluent in French, English and Dutch
- Computer skills: MS Office, experience with SAP is an asset
Wat wij jou bieden:
We offer a varied and challenging job in a pleasant company with a nice salary package.