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Administratie en secretariaat
#174682
Zaventem
Fulltime
25-04-2022
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Customer Engagement Coordinator

As one ofthe global leading sales training companies, we're looking for a Customer Service Coordinator to enforce our team. You will be the point of contact for clients and trainers dpost trainings, implementations and sessions.

As the engagement coordinator, you will be focused on ensuring successful implementation of our blended and custom transformation, training, and sustainment solutions, leveraging problem solving skills and creative thinking to troubleshoot challenges and contribute recommendations for the optimal implementation experience. Our goal is to consistently exceed client expectations ensuring the integrity and value of our solutions. To do this, you will build strong internal and external client relationships and advocate for client satisfaction by handling all questions and concerns with speed, accuracy, and professionalism from the inception of the contracted order through the completion of invoice.

Your responsibilities are devided in several sub categories:

  • Coordination and logistics
  • Teamwork
  • Risk management
  • Process improvement

Wat wij van jou vragen:

Our ideal candidate excels at customer service and  possesses outstanding - professional communication skills in English. To be successful in this role, you must be highly responsive, extremely organized and have the ability to meet deadlines and schedules.

You must have a Bachelor's Degree, or equivalent working experience in a B-to-B environment.

Wat wij jou bieden:

We offer an amazing opportunity among highly competent and enthousiastic colleagues.

    Other things we offer:

    • Unique international culture and a network of helpful colleagues
    • Coffee, drinks and lunches
    • Eco checks and meal voucher
    • Transportation allowance
    • Working from home allowance
    • Hospitalisation insurance

    Our standard working hours are between 9:00 am – 6:00 pm CET, Monday - Friday.

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